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Terms & Conditions

About these Terms and Conditions

In these Terms and Conditions "we" and "us" mean J.H.& P.J. WINE HOLDINGS PTY LTD Trading as” The Other Red Wine Shop”- ABN: 79 139 733 663 of 324-328 Hoddle Street Abbotsord Vic 3067  and "you" and "your" means you the customer.

These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.

Liquor Licence

Liquor Licence No. 36116451

“WARNING

Under the Liquor Control Reform Act 1998 it is an offence

. To supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000)

. For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)”

Persons under 18 years of age are not permitted to place orders for alcohol.

Legal Capacity to Transact

If you are under the age eighteen (18) years you can not place orders with The Other Red Wine Shop.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Should The Other Red Wine Shop suffer any damage or other losses as a result of a transaction entered into by a minor, The Other Red Wine Shop reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with The Other Red Wine Shop.

Placing Your Order

You may place your order by filling in the order form on this website.

When you place your order, we will issue you with an order number. We will do this by email.

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your order after payment is received we will contact you by email or telephone.

The Other Red Wine Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Payment Methods and Processing

The Other Red Wine Shop accepts Visa, MasterCard  and American Express

Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description.
Payment processing will not begin until we receive all the information we need.

Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding Victorian public holidays.

We process credit card payments after you click the "Submit My Order" button.

For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.

Please Note:

We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is a bank transfer.

Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

GST

All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.

Prices

The Other Red Wine Shop always seeks to list Products with the most competitive prices.

The Other Red Wine Shop reserves the right to change prices for Products displayed at the, The Other Red Wine Shop website at any time.

Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.

When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

Vouchers

*The use of our $50 voucher with the HALLIDAY voucher code can not be used in conjunction with any other discount or voucher code when purchasing on our site. Single use only. Only valid if total shopping cart is over AUD $250.You will be e-mail the $50 voucher for you to use on your next purchase. Only vouchers that meet these term will be activated.

Freight

All orders will be delivered by Fastway couriers, in some remote areas Fastway couriers may team up with Australia Post to ensure the most effective delivery to you. The cost of delivery also covers insurance of all wine. Someone must be at the nominated shipping address between 9am-5pm, if no one is at the address a card will be left with the drivers telephone number on it, you will then have to contact the driver to arrange a time for the wine to be delivered. Fastway Couriers do not deliver to PO Boxes.

For all international orders please e-mail sales@theredwineshop.com for a quote.

Refund Policy

   Returns

Any wine that is to be returned will be at the customers exspense.

Refunds
Any price refunds will be effected within 30 days after The Other Red Wine Shop was notified of the reason, conditional upon any returned wine in original saleable condition.

   Breakages
If a case of wine is received with one or more broken bottles, The Other Red Wine Shop will issue a credit or send replacement bottles if the buyer so notifies The Other Red Wine Shop within 24 hours of the goods being delivered.

   Risk
Risk of damage, loss or deterioration to product passes to the buyer upon delivery.

Delivery Charges

 Shipping is calculated within the shopping cart function. The Other Red Wine Shop reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.

Delivery Times

All orders on this website are processed within 48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be shipped to you by Fastway Couriers,,in some remote areas Fastway couries may team up with Australia Post to ensure the most effective delivery to you.

Products Damaged in Transit

All orders are delivered by Fastway Couries. Any wine damaged in transit is covered by insurance which is included in your delivery charges.

Faulty Products

The Other Red Wine Shop is proud to offer our customers quality products. We will endeavour  to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us at customerservice@theredwineshop.com or contact our Customer Service Team. We will supply you with a replacement product.

Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

Copyright

This website and its contents are subject to copyright.

Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of The other red wine shop. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in The other red wine shop for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option The other red wine shop, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

The other red wine shop reserves the right to change the Terms and Conditions of sale at any time.

No The other red wine shop employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

The other red wine shop shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of The other red wine shop, and The other red wine shop shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.